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The player from Poland had experienced a delay in one of his four cash withdrawal requests from an online casino. Despite assurances from customer service, the payment had not been processed within the stated 72 hours, leading to the player’s complaint. We had advised the player to wait for at least 14 days before escalating the issue. The casino confirmed that the delayed payment of 4,000 zł had been credited to the player’s account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved.

Player’s account was frozen.

The player from Mexico had experienced a delayed response concerning account verification after depositing 5000 pesos. After an initial Skype call 40 days prior, she had not heard back from the casino. However, the player did not respond to further communication from our team, which led to her complaint being rejected due to a lack of required cooperation.

The player’s winnings were not credited.

The player from Portugal has experienced issues with a casino representative on Instagram. We closed the complaint becasue the player didn’t reply to our questions and messages. The player from Pakistan deposited 14,000 PKR to her MostBet account, but the funds haven’t been credited. She’s contacted technical support and sent payment screenshots with no resolution. The player from Australia deposited 64 XRP at the casino but is unable to get proper support as all responses seem automated or bot-driven. The player from Poland is seeking assistance in recovering funds that were allegedly removed from his Mostbet account.

Player lost access to his casino account.

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Player’s deposit has not been credited to his casino account.

The player had expressed frustration, as he did not have access to a number from the listed countries. The casino then provided a customized solution, and after some delay, the player’s phone number had been linked to his account. The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved. The player from India had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.

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After a number of months, the casino has approached us with request to reopen this complaint and give it a chance to be resolved. There was no response from the casino so the complaint was closed as ‘unresolved’. The player was asked to respond to this, but there was no reply so the complaint was rejected.

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Player’s winnings haven’t been received.

New users can create a merchant account on the casino website to use all of the services of the gaming platform. Any adult visitor of a virtual club who lives in a territory where participation in gambling will not violate regulations can register an individual account. Welcoming newcomers with open arms is really a tradition in lots of cultures, and in the digital world of online gambling, it has taken the proper execution of welcome bonuses.

Case closed

To register, you must first visit the Mostbet website and click the „Register“ button. With MostBet you can feel like you’re in a live casino at a table with a real croupierOnly your luck, and no computer technology can influence it. Mostbet’s mobile site offers an impressive selection of sports and casino games. The player from Ukraine is struggling with account verification as the casino is not allowing him to withdraw funds or refund his deposit. He had a brief Skype conversation with the casino support assuring him everything was in order, however he received no follow-up email. We contacted the casino and it informed us that the player’s account was finally unblocked after all the necessary reviews that could take up to 60 days.

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The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.

Whether you’re in the mood for the latest video slots, immersive table games, or the excitement of live dealer interactions, the Mostbet casino platform has it all. Keeping your Mostbet app updated and maintaining open communication with customer support when issues arise will greatly improve your experience. Make sure to provide the correct information so that nothing gets lost in transit. Creating a desktop shortcut to Mostbet combines the convenience of app usage with the full capabilities of the website, offering an optimized betting experience on your PC. The essence of the game is to fix the multiplier at a certain point on the scale, which accumulates and collapses at the moment when the aircraft flies away.

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The player had believed the delay was due to the casino’s standard practice for carrying out the KYC procedure. The casino had explained that verification could take up to 60 days and confirmed that the player’s account had been unfrozen. The player had confirmed that the issue was resolved, his account had been unblocked, and he had been able to withdraw his funds.

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After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The casino had responded stating that the player’s account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected. The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them.

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Following this advice, the player was able to successfully withdraw 950 USDT from the casino. The issue had therefore been resolved with the assistance of the Complaints Team. We give this casino a bit of a lower score on our rating as it is a relatively young offering, which could indicate that the whole thing is just a marketing stunt. The casino uses the software of Golden Gate and is licensed and regulated by the Gambling Commission. Having an online casino license from the Curacao gaming regulators allows the casino to operate a casino in the jurisdiction of whatever country you are playing from.

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